FAQ

IPJA! FAQ's.

Q: I purchased my product 2 days ago, why has it not shipped?

A: Our only shipping option is standard shipping, which is 7-15 business days. 5 business days are the equivalent to a week, as they cover Monday to Friday. They do not include weekends or holidays. If you chose standard shipping, you can expect your package to be shipped between 1-3 weeks. Some delays may occur time to time due to us being a very small team with overwhelming orders sometimes, but we assure you it will be at your doorstep as soon as possible.

Q: I've never heard of this brand. How do I know its trustworthy?

A: We're a newer company, and we understand that fulfillment of quality and promise is extremely important. We can guarantee that our products are of the highest quality, and that we are always there to assist throughout your purchasing process. If there are any issues, let us know and we will do our best to resolve this. We have a lot to prove in our niche, and industry. Your trust is at the pinnacle of importance.

Q: When and how often are drops?

A: Whenever we release a new collection, we will make it public weeks in advance, and the collection will remain available for purchase on our website until our inventory is sold out. We are constantly planning and working on new collections, so rest assured that when one drops, we are already working on the next 2. Drops should happen roughly every 1-2 months.

Q: I want a refund for my product.

A: We do not offer refunds or returns on any product, meaning all sales are final. We will only offer replacements for irreparably defective items if provided proof through email or DM.